Subscriptions, cancellation and refunds

Plans and prices

CourtScout offers a Free plan and paid Pro and Elite plans. Paid plans are available monthly or annually. Current prices and features are shown on our Pricing page. All prices are in Australian dollars and include GST.

Billing and renewal

• Monthly plans are charged in advance each month. Annual plans are charged in advance each year.
• Subscriptions renew automatically at the end of each billing period until you cancel.
• We will email you a reminder before an annual plan renews.
• If a payment fails, we will let you know and try again. If it still cannot be collected, the account may move to the Free plan until payment is made.

Cancel anytime

You can cancel a paid plan at any time from your account settings or by emailing [CONTACT EMAIL]. There are no cancellation fees.

When you cancel, your plan stays active and you keep full access until the end of the period you have already paid for. It will not renew after that. Your profile then moves to the Free plan, so it is not deleted. You can also ask us to delete your account entirely.

Changing plans

• Upgrades take effect straight away. We will charge the difference for the rest of the current billing period on a pro-rata basis.
• Downgrades take effect at the end of the current billing period.

Refunds

Because you can cancel at any time and keep access until the end of the paid period, we do not usually give refunds for change of mind or for part of a billing period that has not been used.

This does not affect your rights under the Australian Consumer Law. If our service has a major failure, you can cancel and choose a refund for the unused portion or compensation for the drop in value. If there is a minor failure, we will fix it within a reasonable time, and if we do not, you can ask for a refund. We will also refund any amount charged in error.

Fees pay for our review, recommendation and sending services, not for an outcome. No plan guarantees contact from coaches, an offer or a scholarship, and not receiving one is not on its own a reason for a refund. This does not limit your consumer guarantee rights.

Price changes

We will give you at least 30 days’ notice by email before a price change applies to your subscription. If you do not want to continue at the new price, you can cancel before your next renewal.

How to request a refund

Email [CONTACT EMAIL] with the account email address and the reason for your request. We will reply within 10 business days. Approved refunds are paid to the original payment method.

Your consumer rights

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies those rights. For more information, visit accc.gov.au.

Contact us

[BUSINESS NAME] (ABN [ABN]), trading as CourtScout
[ADDRESS]
Email: [CONTACT EMAIL]